FAQ’s 2018-02-05T22:57:34+00:00

FREQUENTLY ASKED QUESTIONS (FAQ’S)

Remodeling your home can be an expensive and stressful process.

We get it. We’ve been there. Questions pop up all the time.

Let us know what you’re thinking and we’ll help out however we can.

Answer not here? Shoot us an email or give us a ring and we’ll get back to you as soon as we can

While your home is being remodeled, you should insure the structure and its contents.  If you don’t, then you could be exposed to certain risks that are out of your control, including fire and weather.

When hiring a remodeling contractor, find out if they have workers compensation and & liability insurance. You should also protect yourself by verifying that whoever is remodeling your home is carrying proper insurance coverage, which iiHOME is happy to provide before starting our projects.

Yes, unlike most independent contractors that offer a 1-year warranty, we offer a 5-year warranty on workmanship and satisfaction guarantee policy. Our workmanship conforms to the guidelines stated in the NARI National Association Remodeling Incorporated Construction Performance Guidelines.

Any work that will result in an additional cost will be processed through a Charge Order.  We post all Charge Orders to our scheduling software and you provide digital signatures on all items. You will always know where the overall project cost stands. This eliminates the “surprises” at the end of your project and allows you to make sound financially decisions.

All our craftsmen are appropriately licensed and insured in the state of Georgia. We want to make sure that you are comfortable with our employees. Each craftsman we employ upholds the same values of honesty and integrity as our project managers. We often get compliments from customers about how our team becomes “like a second family” to them during the project.

Yes. It is real time, online-based software program that you can download and login from your mobile devise for 24/7 access.

Every remodeling or new home project is different. During your initial consultation, you’ll be given an estimated timeframe from start to finish.

It really depends on where you live and the scope of the project, but typically, yes. Most counties and or homeowner associations will require a permit for the larger remodeling projects that we provide such as bathrooms, kitchens, and basements. If your project is simple, you may not need a permit. If a permit is needed, we take care of getting all the paper work and inspections that are required for your project

Yes, and this is one of the fun parts of working with an Award-Winning Designer. We utilize our selection center to help with making key material choices such as cabinetry, tile, countertops, paint selections& hard wood flooring.  In addition to having a design center, we are also an authorized dealer for some of the nation’s top furnishing and décor companies. We are one of the few design-build-furnishings companies around.  Please click here to preview our Interior Design work

You receive your project drawings after you sign our proposal or design agreement. For basements, kitchens, and bathrooms; we’ll meet with you during the proposal process to make revisions. Room additions and basements require a signed design agreement and minimum deposit before we release your drawings.

It depends. We use CAD software to design projects when working within the original footprint of the house, like basements, kitchens, and bathrooms. If you plan to build a large home addition, or require structural changes, we do have architects that we partner with to help with design and draft all the necessary drawings.

We have designed some amazing spaces and we can for your project, but if your budget doesn’t meet those great ideas, we will be wasting both of our time. By starting with a realistic budget, you allow us to design based on both your need and your budget. We have many years of experience, by being candid about your budget it allows us to come up with value driven budget ideas. It’s very normal not to know what a realistic budget should be for your project, let’s talk and we can help you get a better idea what money you should set aside for specific items.  Our proposals are very detailed which allows you to better understand all of the line items involved for a turn key project.

Not necessarily, although renovations can get messy and noisy.  Many of our clients choose to live in their home during remodeling, especially if your project is a specific area of your home like kitchens, bathrooms, or basements where the mess can be segmented away from your living space. Our clients find that our team of professional tradesmen are very courteous, but keep in mind that if your project is extensive, it may become more practical for you to temporarily move out or relocate to another section of the home. Let’s discuss your specific situation prior to scheduling your project and go from there.

Our team is dedicated to reversing many of the preconceived ideas homeowners have about contractors. If we decide to work together, we will do absolutely everything possible to keep your project moving as quickly as possible and ensuring it is to your satisfaction throughout the process. Many of these stories stem from contractors starting too many projects at one time or charging too little up front to get the business, which in turn doesn’t match the scope of work.

Yes, we can accept Credit Card payments and that is a method of payment often used for Furniture and décor items.  Our primary goal to keep overhead expenses to a minimum and eliminate any unnecessary fees. Credit Card fees range from 2.5-4% in addition to cash or check prices.

This can be a tricky question, but we always advise our customers to set aside additional funds beyond the anticipated cost. Unforeseen issues, including bad framework, outdated wiring, mold, and unforeseen rotting wood or termite damage can result in additional costs beyond those outlined in the proposal.  We always try to limit these expenses and predict these problem areas well in advance. However, issues can arise beyond our control that need our immediate attention. No matter what may happen, our team will do everything we can to “make it right”.

Estimate: This is just that: a rough range of the costs that you’ll incur during your project. It will likely change as the design and your material selections are refined. This gives the client a better sense of how much they should set aside for their project before we move forward to nail down the exact specifications of their project.

Proposal:  This is a detailed price which is typically based on visits to our client’s home. It will include the exact design plans, labor and building material costs, and a detailed project scope.  Our staff and our client’s will both sign off on this proposal before any work takes place.

Reputation speaks volumes about any contractor. If you go with a company that has excellent references and satisfied customers, then you’ll likely get a quality product at a fair price. Ask for a project portfolio and look for examples of their work. Online review sites are key at this point, make sure to look at these before picking up the phone. Do your homework because those sites are your biggest resource when making this decision.  If they don’t have reviews, you should put them in the same category of a bad review until you can prove different.  We will allow you to speak to some of our past clients and arrange onsite walkthroughs if that is needed for making a confident decision.

Comparing different estimates can certainly help, but judging service, craftsmanship, and customer service can be tough. We always advise homeowners, whether they choose iiHOME or another company, to only hire the contractor that you feel the most comfortable with. Remember, no matter who you choose, these individuals will be in your home daily, so you must completely trust them.

Once you have a signed a contract on a home, we would love to meet with you and do a walkthrough of the areas you are looking to improve.

We are typically available for in-home meetings from Monday through Friday and occasionally on Saturday. We do not set appointments or work on Sundays.  We believe that  dedicated  weekend time with family and friends is important for a healthy personal and work life.  

We use email and text communication a lot through the process of a project but, we believe the first conversation should be done over the phone. This allows both of us to determine whether this is a good fit. There are many projects that don’t fit our company profile and process and we would rather have a conversation first, to make sure not to waste your time with a meeting.

Yes, our initial design consultation is free of charge because we understand that it’s hard to get an idea of how much your project will cost on your own. The 1st consultation (which typically lasts about 45- 60 minutes), will allow us to learn what’s important to you, and share our ideas for transforming your vision into a reality .